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Terms and Conditions

RETURNS
Returns are allowed if the product is still in its original packaging. The tag must be still attached and lace not cut out. It must be returned within 7 days of purchase. Please notify us by email hwmsasales@gmail.com or Via WhatsApp 0824443787 or call 0437212703 before you return it. The funds normally take about 1-3 days to reflect into your account depending on the bank you are using.

* 3 months to pay on normal priced items

* 1 month to pay on SALE items

* 30 % deposit

If your lay-bye has exceeded the stipulated time, you will forfeit the deposit. We treat lay-bye as orders  so you need to inform us 14 days before you intend to release the lay-bye, failure will result to further delays and we won’t be liable for this.

Orders take +- 14 to 21 working days however if there are any unforeseen delays we will be excused for any inconvenience.

We don’t process orders on weekends and during holidays. Products are shipped within 1-2 business days. It can take up to 3-5 business days to process orders on Promotion. Delivery takes a minimum of 1-3 working days depending on your area.

Shipping

It takes approximately 1-3 business days for orders to be delivered. Orders shipped once payment is confirmed and cleared in our bank account . For special requests of shipment ,clients are liable for extra costs and risks involved. International orders will be processed according to the client requested courier.

Tracking of shipment is the responsibility of the client not Hair Weave Masters.

Errors and Shipment Delays

We will not be responsible for shipment delays due to or natural or environmental factors, we will try our best to ship out products at the specified time frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported within 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product . However, the incorrect products must be returned to our office prior to re-shipping of the new product.

International Shipments

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

If you have any questions with or do not understand our terms and conditions, please feel free to contact us and we will gladly assist you with your concerns. You can contact us by email at hwmsasales@gmail.com and we will respond within 24 hours.

You can also contact us on: 043 721 2703 & 082 444 3787

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